Sherwin-Williams hiring Product Service Room Supervisor in Brooklyn Park, MN | LinkedIn (2024)

ResponsibilitiesCORE RESPONSIBILITIES AND TASKS The Product Service Room Supervisor will contribute to the PSR and facility’s operational performance by ensuring that sale orders are blended in an accurate and timely manner through the coordination, supervision and support of trained PSR personnel.

• Development, training and supervision of PSR personnel.
• Development and delivery of accurate and timely color blends.
• Maintaining proper product records, standards, retains and formulas.
• Maintain PSR equipment operational.
• Maintain a safe and clean work environment
• Operate all material handling, mixing and testing equipment in a safe manner.
• Conduct monthly audits for old age product and determine disposition.
• Direct supervision of a minimum of two (2) full time equivalent personnel in product service room and lab, including

writing and communicating performance review evaluations.

• Recruit and interview product service room personnel, as needed, with the approval of the Operations Manager or

Facility Manager.

• Responsible for the care of internal and external calibration and maintenance of all laboratory and product service

room equipment.

• Work in coordination with Facility Manager/Operations Manager to blend sales orders on a timely and accurate basis.
• Work with Facility Manager/Operations Manager to maintain adequate facility inventory to support customer service

and maximize inventory turns.

• Responsible for final visual approval on all color, gloss and viscosity matches. Adjust formula colors by eye to meet

“off standard” colors on an as needed basis.

• Maintain order-tracking system to ensure commitments are met and changes identified and communicated to

customer.

• Coordinate blending schedule to ensure proper mixing and delivery of orders.
• Responsible for the proper filling of all adjusted blends in the proper container as required by law or customer.
• Establish and maintain accurate work order files for reference by facility personnel
• Maintain proper inventory of laboratory supplies.
• Respond to internal and external customer questions and service problems.
• Responsible for maintaining accurate, legible and complete formulas for each blend.
• Responsible for maintaining dry (wet as required by customer) retains of each batch mixed.
• Prepare samples/panels and assist with sales presentations as needed.
• Maintain and implement customer information and follow-up.
• Act as additional support between dedicated PF reps and customers
• Assist with customer service as needed.
• Responsible for proper maintenance of all color standards (Sherwin-Williams’ and customers’).
• Maintain daily clean-up of product service room and lab, including equipment.
• Work with Facility Manager/Operations Manager to minimize hazardous waste and rework.
• Follow and keep customers advised on status of special-order materials.
• Advise Facility Manager/Operations Manager on customer comments and complaints.
• Take immediate action to contain spillage using hazardous material containment procedures as outline in the Work

Safe Manual, including proper and timely reporting.

• Follow designated loss prevention, security and safety procedures according to policy and correct or report

noncompliance of appropriate procedures/policies.

• Ensure customers’ quality and service expectations are met. Investigate complaints regarding color, gloss, etc.
• Maintain customer relations to support sales staff.
• Cross-train employees in area of responsibility.
• Maintain store safety and security standards.
• Maintain inventory of rework and non-conforming materials.
• Assist with physical inventory.
• Other duties as assigned.

QualificationsPOSITION REQUIREMENTS FORMAL EDUCATION: Required:

• High school degree or equivalent

KNOWLEDGE & EXPERIENCE:Required:

• Must have three (3) years of experience in product line, customer base, blending equipment, and

color programs

• Demonstrated ability to lead a cross functional team to a successful outcome
• Previous direct customer interaction

b. Preferred:

• Prior experience in managing and training.

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 5%

WORK SCHEDULE:

• Monday through Friday, 40 hours per week, 2nd shift: 12:00p-8:30p

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.About UsHere, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.